One customer and asset record
Every flow reads from and writes to the same record. Every claim, preventive AMC visit, complaint and parts dispatch syncs live to one CMDB entity.
Single record of truth
Manufacturers, retailers & distributorsBuilt on ServiceNow CSM & FSM
Run after-sales on a record, not on memory.
Connected After-Sales runs warranty, annual maintenance contracts (AMC), complaints and paid service on one customer and asset record. Every product you sell is serviced, renewed and learned from.
Pre-authorised entitlement checkSupplier batch defect recoveryTrunk inventory sync
Industry financial leakage
The problem, in numbers
Published industry benchmarks revealing the hidden operational drain of running service on memory instead of a unified record.
3–15%
Warranty spend lost to leakage
Lost annually to fraudulent claims, duplicate parts submissions, and unverified warranty entitlement coverage.
$1.2M – $4.5M lost per enterprise manufacturer
20–30%
AMC annual contracts lost
Lost purely due to missed renewal timing, disconnected spreadsheets, and unautomated expiration alerts.
Predictable recurring ARR forfeited annually
63%
Industry first-time fix rate
For the bottom third of field service teams arriving without the correct replacement parts or diagnostic context.
Repeated truck rolls inflating cost per completed job
Core architectural pillars
What the solution does
Unifying back-office warranty rules, customer case management, and field technicians on a single record.
Entitlement engine
Every case is resolved to covered, chargeable or denied before any cost is committed. Prevents costly unearned repairs and eliminates leakage.
Rule-based gate
AI at decision points
Classification, anomaly detection and renewal scoring. Early warning defect alerts flag common supplier parts issues before widespread failure.
Predictive intelligence
Field execution with parts
The right technician, skills and parts on every visit. Mobile field app checks trunk stock and reserves spares before technician dispatch.
Trunk stock reservation
Closed-loop after-sales architecture
Four connected flows
Every workflow feeds into the next — complaints identify defect patterns, and one-time service visits convert into high-margin recurring maintenance contracts.
Entitlement-guarded claims management
Warranty Claims & Batch Supplier Recovery
Documented impact
12% of total warranty spend recovered from suppliers
Cost recovery engine
Automated execution sequence
- 1
Claim submitted
· Portal / QR scan - 2
Duplicate & entitlement check
· Automated engine - 3
Pre-authorised
· Coverage confirmed - 4
Field repair
· Van parts reserved - 5
Closed and recovered
· Supplier re-billed
Closed claims are checked for batch patterns, and the supplier is billed when a defect is widespread. When 10+ identical pump seal failures occur across different warranty cases, the system groups them into a batch supplier recovery invoice.
Quantifiable impact analysis
What structure is worth
Published industry benchmarks, not Intellivate client results.
Metric
Unstructured today
On structured ServiceNow
Gain
AMC renewal rate
Unstructured today
65–70%
Structured ServiceNow
80–90%
+15–20% ARR growth
Warranty leakage
Unstructured today
Toward 15% of spend
Structured ServiceNow
Toward 3% of spend
12% total spend saved
First-time-fix rate
Unstructured today
63% or below
Structured ServiceNow
88%+
25% higher resolution
Service cost per job
Unstructured today
Baseline
Structured ServiceNow
10–20% lower
10–20% direct margin lift
Enterprise integration
Works with your systems
ServiceNow becomes your service orchestration layer, integrating with your ERP, finance and inventory systems rather than replacing them.
SAP S4HANAOracle ERP CloudMicrosoft Dynamics
Also available · OT management for manufacturing plants
See, monitor and manage every device on the plant floor.
Powered by Armis, now part of ServiceNow, we discover PLCs, controllers, HMIs and IoT sensors without agents, put every device on the CMDB alongside your IT assets, and turn vulnerabilities into tracked OT incidents and changes planned around production windows.