End-to-end ServiceNow platform lifecycle
Consult. Deploy. Run. One accountable ServiceNow partner.
From the first assessment to 24×7 operations, Intellivate covers the full ServiceNow lifecycle. One team, one platform, one point of accountability.
Phase 1 — Strategy & advisory
Get the strategy right before you build.
Our consultants combine deep platform knowledge with real industry context. We help you decide what to put on ServiceNow, in what order, and how your teams should work once it is live.
Expected outcome
A roadmap your board can fund and your teams can deliver.
Platform assessments
Health checkA health check of your current instance: configuration, customisation debt, upgrade readiness, adoption and licence use.
Strategy and roadmaps
Executive roadmapA phased plan that ties ServiceNow investment to business priorities.
Target operating models
TOM & governanceProcesses, roles and governance designed for how your organisation actually runs.
Legacy migration planning
De-risked cutoverA clear path off legacy tools onto ServiceNow, with scope, risks and sequencing defined up front.
AI readiness
GenAI & governanceWhere Now Assist, AI agents and AI Control Tower can deliver value first, and how to govern them safely.
Phase 2 — Accelerated build & go-live
Faster go-lives, with less risk and less rework.
We design, build, integrate and take ServiceNow live, accelerator-led and powered by Zero-Touch Deployment, our AI engine. AI generates the documentation, stories, configuration and test cases. Our experts review every output and own the architecture.
Up to 50% faster deployment and 30% lower implementation cost with Zero-Touch Deployment.
Platform coverage
14 core ServiceNow areas
ITSM
Incident, problem, change, request and knowledge; portals, virtual agents, Microsoft Teams and endpoint discovery integrations
One service desk, faster resolution, fewer repeat issues
ITOM
Discovery, service mapping, event management and a trusted CMDB
Full visibility of infrastructure and services, fewer outages
ITAM (HAM and SAM)
Hardware and software asset lifecycle, licence compliance and optimisation
Lower asset and licence spend, audit-ready compliance
SPM
Demand intake, project and portfolio management, resource and financial planning
Investment aligned to strategy, with a live portfolio view
IRM
Risk frameworks across global entities, policy and compliance, audit and business continuity
Continuous compliance and audit-ready evidence
TPRM
Vendor onboarding, risk assessments, due diligence, remediation and monitoring
Faster vendor onboarding and full sight of third-party risk
CSM
Omnichannel case management, customer portals, SLAs, playbooks and Customer 360
Connected service, faster resolution, higher satisfaction
FSM
Work orders, dispatch and scheduling, mobile execution, parts and inventory
More jobs per technician, right first time
Financial Services Operations
Banking and wealth workflows: onboarding, servicing, collections and compliance on one record
Faster client journeys with compliance built into the workflow
App Engine
Low-code custom applications on the ServiceNow platform
Business ideas turned into running workflows in days
Now Assist and AI Agents
Generative AI summaries, resolution notes and agentic workflows across IT, customer and employee service
Less manual effort, faster resolution
AI Control Tower
AI discovery across 30+ systems, risk-based intake, run-time evaluation and MCP security
Enterprise AI governed, evaluated and secured from one place
Moveworks
One conversational front door for employee requests across IT, HR, finance and facilities
Requests resolved end to end, not deflected
Armis
Agentless discovery of managed, unmanaged, OT and IoT assets, with exposure routed as work
Every connected device known, classified and secured
And more
Other ServiceNow suites, ecosystem integrations and cross-platform workflows can be scoped on request.
Talk to an architectPhase 3 — Run, improve & evolve
Run. Improve. Evolve.
After go-live, one accountable team runs and improves your ServiceNow estate. Incident, problem, change, demand and SLA sit on a single desk with transparent reporting. Every six months, we plan improvements based on your own incident data.
What's included in the desk
Platform health checks and upgrades
Zero-surprise family release upgrades and automated sub-production regression testing
Enhancements and new demand
Dedicated sprint allocations turning business demands into production workflows
SLA-backed support
24×7 multi-tier support desk with strict resolution response commitments
Adoption and admin training
Role-based user enablement ensuring complete licence and platform value realisation
Outcome: a platform that keeps getting better after go-live, not one that drifts.
Managed services detailManaged services at a glance
Single-desk model
24×7
Support coverage
Round-the-clock follow-the-sun monitoring and incident resolution
1 desk
Single accountability
One accountable team for incident, problem, change and demand
Half-yearly
Improvement roadmap
Bi-annual enhancements designed around your real incident data
5
Global platforms managed
Large-scale enterprise estates running in production today
Direct architect access
Not sure where to start?
Book a free 30-minute conversation with a certified ServiceNow architect to assess your current state and design your target operating model.