01
Platform Health Checks & Upgrades
Zero-surprise family release upgrades and security patches. We manage sub-production clone management, automated regression testing, and post-upgrade stabilization.
Operations & Evolution
24×7 ServiceNow Managed Services: Run. Improve. Evolve.
After go-live, one accountable team runs and improves your ServiceNow estate. Incident, problem, change, demand and SLA sit on a single desk with transparent reporting. Every six months, we plan improvements based on your own incident data.
Expected outcome
A platform that keeps getting better after go-live, not one that drifts into technical debt.
Comprehensive Coverage
What's included in Intellivate Managed Services
02
Enhancements and New Demand Intake
Turn business demands into running workflows. Dedicated sprint cycles deliver new catalogue items, workflow enhancements, and portal improvements without slowing down support.
03
SLA-Backed Support & Incident Management
Strict response and resolution SLAs backed by certified platform engineers. Incident, problem, and root-cause analysis managed transparently on a single operational desk.
04
Adoption & Administrator Training
Keep user satisfaction high. Role-based training for fulfilment teams, system administrators, and process owners to ensure full licence and capability adoption.
Operational SLA Standard
Intellivate Service Desk Highlights
Coverage Window
24×7×365 Continuous Coverage
Accountability Model
1 Desk, One Unified Accountable Team
Proactive Continuous Engineering
Half-Yearly Improvement Roadmaps
Global Enterprise Footprint
5 Global Platforms Managed Today